1. The order
How long does it take to ship my order?
Orders are usually shipped within 1-5 business days after placing the order.
When will my order arrive?
It takes 2-20 business days for the products you purchased to reach you. Shipping time is set by our delivery partner, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
What’s your return policy?
We allow the return of all items within 14 days of your original delivery date. If you’re interested in returning your items, send us an email with your order number, or use the contact form then we’ll ship a return label.
2. Shipment
How do I track my order?
Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
How do I make changes to an existing order?
To make changes to the order you have placed, the status of your order must appear as processing. Please, contact our team via email to make any changes. We will make sure to confirm the needed changes. If your order has already shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please reach us for any changes you may require.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. We will send your invoice to your registered email address within one week after the purchase.
3. spXI Movement
Do you ship internationally?
Yes! But we don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
What payment methods do you accept?
As a payment system, we use Stripe, a modern and accepted gateway used safely all over the world. You can make your payments with many methods, such as credit card, debit card, Google Pay, and Apple Pay.
Is it safe to shop from your online store?
Spx11.com is constantly working for a better shopping experience. Your payment information is never saved in spX11. We have all modern security systems for your security and the privacy of your information. Our experts are always ready!
4. About us
Where are you located?
spX11.com is a U.S.-based, unique fashion and accessories products brand. We only sell online. Our headquarters are located in Wyoming.
How can I contact you?
You can browse the contact page to reach us or send us an email! Contact Page
About the company
We are here as spX11.com to offer unique choices for fashion, accessories, and home life products that we started with great passion in 2018 to our valued customers!
Our goal since the first day is to produce high-quality designs that will reflect you and present them to your satisfaction. That’s why original designs are essential to us.
Also, being socially responsible is important to us! We are interested in the world and environmental problems and try to be on the side of art and artists.
We will feel great if you join the “spXI movement”. Join the movement, and start being a part of the uniqueness!
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